Frequently Asked Questions

La Mon Santa Stayover Experience

What dates is the Santa Stayover Experience available in December?

Friday 2nd December, Saturday 3rd December, Sunday 4th December, Friday 9th December, Sunday 11th December, Friday 16th December, Sunday 18th December, Monday 19th December, Tuesday 20th December, Wednesday 21st December, Thursday 22nd December, Friday 23rd December & Saturday 24th December. 

How do I book the Santa Stayover Experience at La Mon Hotel & Country Club?

Book online via the link: Santa Stayover Experience

Following your online booking, our reservation team will be in touch directly and confirm your booking by taking a non-refundable £60 deposit. 

I would like to reserve the Santa Experience for a larger group, how do I book?

If you would like to organise a special request, you can contact our Reservations Team directly by phone: +44 (0)28 9044 8631 or email: reservations@lamon.co.uk (Due to high levels of business, we are processing a large number of reservations. Please have patience and we will contact you once the team is avaialble.)

I am having trouble making a booking online.

Please contact our Reservations Team to help with online bookings, they are available Monday-Saturday, 9am-5pm. The reception team will be available and happy to help, after this time. You can contact our Reservation Team directly by phone: +44 (0)28 9044 8631 or email: reservations@lamon.co.uk

What does the package include?

Your stay will include:1 night stay in family accommodation, family Santa Stayover Experience with cuddly toy for all children under 12's, Use of La Mon Country Club: 15M Swimming Pool, Tennis Court, Jacuzzi, Steam Room & Sauna, Full buffet breakfast the next morning and complimentary car-parking & WiFi.

How long does the Santa Experience last?

Visiting the Winter Wonderland, creating Christmas crafts and meeting Mrs Claus and Santa Claus will last approx 40 minutes. La Mon's reservation team will allocate your family time to enjoy the Santa Experience.

Is there a professional photographer at the Santa Santa Experience?

No, the package does not include a professional family photo, however, Santa's elves or Mrs Claus can capture special family moments on a mobile phone if you ask nicely!

Does the experience include an evening meal?

No the package does not include lunch or dinner, however you can pre-book an evening meal or the Santa Sunday Carvery before you arrive.

Room Check-In & Check-Out

What time is check-in?

Check-in Time is 4pm

What time is check-out?

Check-out time is 11:30am.

Can I organise an early check-in?

Early check-in can be organised through our Reservations Team. Contact them directly by phone: +44 (0)28 9044 8631 or email: reservations@lamon.co.uk 

Do I pay on arrival or departure?

For all our guests, we take payment on arrival. If you prefer to pay on departure, and charge extras to your room, a pre-authorisation will be taken on a credit card, at check -in. This will then be finalised on check-out.

Can I arrive before my check-in time to use The Country Club?

Guests, staying at La Mon Hotel & Country Club, can enjoy the Country Club facilities from 2pm, prior to check-in at 4pm.

Hotel Facilities 

As a guest do I have full access to La Mon Country Club? 

All guests have access to La Mon Country Club. If you plan to enjoy the swimming pool, we require a swim cap to be worn.

What are the Country Club opening times?

La Mon Country Club opening times:

Monday-Thursday 7am-9pm

Friday: 7am-8pm

Saturday & Sunday:  8am-8pm

How do I book a treatment in Odessi Health & Beauty?

Please contact Odessi Health & Beauty by calling: 02890449549 or book your treatments online: https://odessi.co.uk/

Is Wi-Fi available in the hotel?

Wi-Fi is available, within the hotel, and is free of charge for guests. The Wi-Fi password will be provided on check-in.

Are pets permitted in the hotel?

Only guide dogs are permitted, within La Mon Hotel & Country Club.

Are smoking rooms available in the hotel?

La Mon Hotel & Country Club is a non-smoking building. There is a smoking area located outside, at the front of the hotel.

Car Parking

Does La Mon have an on-site car park?

Yes. We have extensive free parking, for all our guests.

Do you have disabled parking available?

Yes. Parking spaces, closest to the hotel entrance, are reserved for guests with mobility difficulties.

Bedroom Facilities

Does the hotel offer family, or interconnecting, guestrooms?

Family Rooms are available to accommodate three guests (with a double bed & single bed) or four guests (with a double bed & two single beds). Our Deluxe Family Rooms can accommodate up to five guests. We also offer Standard and Deluxe adjoining rooms. If you wish to add extra cots and/or fold out beds, please contact our Reservations Team directly by phone: +44 (0)28 9044 8631 or email: reservations@lamon.co.uk 

Does the hotel have wheelchair-friendly guestrooms?

The hotel has a number of wheelchair friendly guestrooms. Please inform our Reservation Team of your needs, when booking. They can be contacted directly by phone: +44 (0)28 9044 8631 or email: reservations@lamon.co.uk 

Do you offer tea & coffee facilities in the guestrooms? 

Tea and coffee making facilities are available in all our guestrooms. 

Do you offer hairdryer & Iron facilities?

All guest rooms have a hair dryer, iron and ironing board.

More Things Worth Knowing!

Where can I find directions or a map to the hotel?

Directions to the hotel can be found on our website.

What is the best way to find out information, regarding the hotel?

Please contact our Reception Team, who will be happy to assist in any way they can. They can be contacted directly, by phone, on +44 (0)28 9044 8631. Alternatively, you can visit our website, for additional information: www.lamon.co.uk 

Where can I purchase Gift Vouchers?

Gift Vouchers can be purchased on our website. Alternatively, they can be purchased through our reception team, either when you visit the hotel or by phone, on +44 (0)28 9044 8631.